Business Projects by Robert Harris

Commercial Manager of high technology banking projects, Sydney Australia
U.S. Citizen, Australian Permanent resident- indefinite visa

Business "know how"

I've delivered successful work and feel I know enough about these sectors to join a team and begin making contributions on day one.  I have a grasp of business models employed, the business processes in use, the basic ICT technologies, the performance drivers applied to the project, the overall industry sector peculiarities (i.e. risk profiles, market share of industry leaders, etc.), the management's style and the culture of the sector (i.e. dynamic, young, changing  or mature, process oriented and seeking incremental improvement).


 Skills experience by industry sector

  BankingI.T. & Telecom  Govt and military acquisition FMCG Airlines Advertising




 x x x x 
Business Analysisx x    
 I.T. Mgt.    x  
 Strategy  x    x
 Product development  x    x
 Project Management x x x x  



-Technology procurement, contract management, pricing, strategic sourcing, vendor management                                                                             >8 years                                                             

Commercials for I.T. infrastructure - Banking (Retail Banking Services and CRM solution “Commsee”)

Data migrations and data restitution – project deliverables for Core Banking Modernisation - Banking

System Implementations –  commercials, pricing, Web services & data centre roll-out using - SDLC

BAU and Production Support – Banking I.T. system performance reporting (throughput, traffic levels, disk utilized)

Vendor management – Defence suppliers, Defence project managers, Bank technology suppliers

Spend analysis – created dashboards of the technology spend for Commonwealth Bank.


-Technology Sales and Marketing                                                                     >5 years                                                                                                                                                                       

IPTV product development and sales

Frontline sales, telemarketing & lead generation, account management - for professional services sector

                         Product and Account management – for data centre services and professional services

                         Consultative selling – for web services and management consulting services

                         Solution sales to internal clients – for banking

                         Solution sales to B2B Enterprise clients – for web development services

                         Product management – for online web services


-Account management and customer service (aka Process Analyst)   >5 years                                                                                                               

Media production industry

Advertising industry content management - Online print advertising buyer portal Infrastructure hosting

Data centre outsourcing - server storage and operations 


-Technology project management                                                       >7 years                                                                                                                                                                       

U.S. Air Force trained, SDLC and PMBOK methods employed

Classified Space Upperstage vehicle project management of flight hardware & co - development with NASA      

IBM Data centre roll-out – functional test, manning, etc. (for IBM Universal Server Farm)                      

Business Process Re-engineering (BPR) - Web services commercial offerings B2B

Financial Services Industry – project mange roll- out of employee productivity software application “Think software”

Data process mapping – Banking data migration project

System Conversions – Banking data migration project

System Integrations – Web services for Advertising, ebusiness processes for server infrastructure

System Enhancements – Space system flight hardware components qualification

BAU and Production Support process modeling – Media data products delivery

Data mapping of product attributes in Banking

System Enhancements – Back-end I.T. server performance for a Banking online application (Mortgages online)


I have produced the following documents and/or performed the following activities (dependent upon phase within SDLC)


-       Cost/Schedule Control Systems Criteria (C/SCSC) analysis of contracted performance

-       Going to market (RFIs/RFPs)

-       Vendor selection rating summary sheets

-       Vendor negotiating plans

-       Contract deliverables lists (CDRL’s)

-       Statements of work

-       Service level agreements and Key Performance Indicator reporting formats

-       High Level Business Requirements (online Web service, functional interactive ecommerce website)

-       Detailed User Requirements (online Web service, functional interactive ecommerce website)

-       High Level Solution Design (online Web service, functional interactive ecommerce website)

-       Functional Specifications, Non-Functional Specifications, Technical Specifications (spacecraft hardware)

-       Training Manuals, Procedure Manuals and User Guides (MS Office training for S.C. Johnson & Sons)

-       PowerPoint Presentations, Status Reports (all)

-       Flowcharting of AS-IS and TO-BE Processes (Core Banking Modernisation project for Banking)

-       Project Plans, Implementation Plans (Web hosting services)

-       Record Layouts, Screen Layouts, Report Layouts (Online mortgages server performance reports)

-       Test Plans, USE Cases,  programming Test Scripts  (Core Banking Modernisation project for Banking)

-        Impact Analyses, Business Case, Cost/Benefit Analyses, Resource Planning (all)

-        Source-to-Target Mapping,  Fit Gap Analysis (Core Banking Modernisation project for Banking)

Gathering Business Rules (for Transformation process) (Core Banking Modernisation project for Banking)

-       IPTV product launch strategy document for start up

-       IPTV sales plan for start up

-       Data Centre product launch for Enterprise solution (Telstra)

-       Data Flow Diagrams (DFD) and Business Process Models (as part of BPR) (all)

-       Database and Table Design, Data Profiling, Data Modeling, Data Cleansing, Metadata (Web services products)

-       Unit and System Testing including preparation of Test Strategies, USE Cases (Online Web services products)

-       User Training (via workshops) and preparation of User Guides (Online Web services products)