Business Projects by Robert Harris

Commercial Manager of high technology banking projects, Sydney Australia
U.S. Citizen, Australian Permanent resident- indefinite visa

RESUME OF Robert Harris

NATIONALITY: Australian Permanent resident- indefinite

OVERVIEW

Commercial development of online products and services into Enterprise environments.  I sell, product manage, and account manage high technology.  My passion is solve my customers’ problem through “design” and the creation of tailored solutions using skills in project management, contracts, and commercial management to deliver complete solutions.  In my recent career assignments, I have specialised in customer service, product management, I.T. operations, and technology procurement for the Defense Forces, banking, fast moving consumer goods (fmcg), telecommunications, I.T. services, advertising, and airline industry sectors.

 EDUCATION & QUALIFICATIONS:                                  

 

TERTIARY:                  Bachelor of Science Basic Sciences– US Air Force Academy, Colorado

                                       Bachelor of Science Computer Sci.- California State Univ. Dominguez Hills

                                Graduate Diploma Electrical Engineering– Univ. of New South Wales, Aus

                                        Masters of Management- Australian Graduate School of Management, Aus

 

 BUSINESS COURSES:  SCOTWORKS negotiation skills training

                                        Acquisition Project Officer Training I & II – US Air Force

                                        MS Office (incl. Access, Visio, Project, Excel, Word, Powerpoint)

 

 CONTACT  NUMBERS prime tel:     +61 447 580 397 alt. tel: +61 425 230 435

                                        e: robertjamesharris@hotmail.com

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EMPLOYMENT SUMMARY

1. Product Management & brand marketing – IPTV

Fibredyne, NSW

May 2010 to present (contract)

·       IPTV product launch in Australia

·       Developing all product strategy, distribution, branding, pricing, and sales into Australia

·       Developing product roadmap and finance models for funds raising

 

2. Sales and Customer Account Management – Online sales and marketing

Performance Marketers, NSW

October 2009 to present (contract)

 

·       Frontline telemarketing sales and lead generation for professional services companies

·       Customer account management to include reporting all telemarketing lead generation

·       Record keeping and data management of all account activities into a CRM system (salesforce.com)

·       Preparation of all correspondence and liaisons with “leads” on behalf of my professional service firm clients

·       Quarterly customer performance reports

 

3. Business Analyst, Core Banking Modernisation I. T. Data Migration Project  – Banking

Commonwealth Bank of Australia

 Dec. 2004 to Feb. 2007

  • Data migration strategy

-   conducted stakeholder workshops & coordinated strategy document delivery

  • Deliverables/Tasks included:

-    High Level User Requirements from banking BAU users for SAP Form developers

-    Detailed retail banking product attributes specifications documentation

-    Gap Analysis

-    Business workflow process modeling

-    Flowcharting of AS-IS and TO-BE Processes

-    Functional Specifications & Test plan specifications

-    Source-to-Target Mapping

 

4. Manager, Strategic Sourcing I. T. Services and hardware  – Banking

Commonwealth Bank of Australia

 Mar. 2007 to Dec. 2008

·      Going to market (RFIs/RFPs) campaigns

·      Vendor selection and negotiation- technical product ware and services

·      Vendor relationship management & performance management

·      Contractual and commercials management- measure and monitor suppliers against agreed kpi’s

·      Project portfolio spend analysis reporting

Summaries of online and offline technology advancements and trends and the resulting opportunities and risks for Finance and Banking

 

5. Special project- technical writing consultation on bid proposal  – Operational security

AIC Solutions http://www.aics.com.au/

 Dec. 2008

·      Technical writing and structure of bid proposal for security services

 

6. National Quality Assurance manager- digital and print media production –Online Media

Media Monitors

 2004

·      Insured the flawless daily distribution of digital and hardcopy news products to ASX 200 companies, PR agencies, NSW and Federal communications officers in Australia.

· Daily liaison between the customers and  the Media Monitors customer account managers to solve distribution and logistics challenges such as broken links in the supply chain and insure all customers needs are exceeded.

· Developed process improvements and reduced mishaps to minimum possible

· Performed a quality assurance business process management (BPM) to establish a “zero fault tolerance” system for product delivery.  Result:  Introduced a new performance reporting tool to demonstrate actual rate of successful media deliveries.                                                                

· Business documentation tools used: VISIO, PowerPoint, WORD

 

7. IT Purchasing Executive - airline

Qantas Airways

 2002

 · Documented business unit needs and engaged market for commercialising of wireless technology - SMS text messaging for Qantas fleet of 747 aircraft

· Defined contract terms and conditions - Oracle e business Suite, Trisoft software license, Trax software, Qantas Defense Systems software

 

8. National Technology Marketing Manager – Online product manager – management consulting to advertising agency for the Human Resources Industry

HMAGP Advertising

 2001

· Leader for the build, launch, marketing and delivery of an order entry & tracking  web portal – required mastery of Human Resource Information Systems (HRIS).

· Chief technologist for the infrastructure requirements

· Prime contracts and commercials wordsmith for alliance with Monster.com.au

· Web service implementation plan executed successfully.

 

9. “Principal of the Technology Practice” – Web content development – mgmt. consulting

XT3.com.au

 2000

· General manager leadership duties for a youthful team of 60 Microsoft developers & designers

· Business process management, baselined business terms and templates and methodologies, established organisational structure for maximum effectiveness in delivering websites

· Refined the bid and tender processes and raised quality of the proposal documents and “pitches”

 

10. ebusiness Integration Manager – Web content hosting – project manager/ product manager (channel marketing)

IBM-Telstra-Lend Lease Joint Venture

1998-2000

·         Project manager for the build of IBM Universal Server Farm “hosting” service.

· Product manager for the launch, marketing and development of IBM and Telstra b2b channels

              

11. I.C.T. Manager Australia New Zealand–Fast Moving Consumer Goods

S.C. Johnson Wax

1996-1998

· Delivery responsibility to internal customers for all IT and telco services for manufacturing plant and all sales, marketing, and laboratory services.

 

12. US Air Force Officer, Acquisition Project Officer, Air Liaison Officer – Defense Aerospace hardware & services and recruiting

U.S. Air Force and U.S. Air Force Reserves

1980-2002

·     Acquisition of leading edge scientific Research and Development into military technology

o   Research and acquisition (contracting, pricing, logistics, deployment into operational units)

·      Recruitment and public liaison to raise public awareness and process candidates to apply

 

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prime tel: +61 447 580 397   alt. tel: +61 425 230 435    e: robertjamesharris@hotmail.com